Bakery Client Service Representative Easy Tiger Bakery

Bakery Client Service Representative

Full Time • Easy Tiger Bakery
BAKERY CLIENT SERVICE REPRESENTATIVE

Easy Tiger, one of Austin’s most beloved brands,  is currently seeking a Client Service Representative to join our wholesale bakery team.  

We boast one of the highest quality wholesale bakeries in the country featuring local, nutritious, beautiful bread that has no dough conditioners.  Our mission is to help our guests and clients “Slow Down, Stay Awhile” by bringing people together around the table to break bread and enjoy Easy Tiger wherever they are and however they wish.  

We are looking for team members that are hard working, unique, and find joy in actively serving their team and clients by creating an amazing artisanal product. We have a high standard for our product and service and expect our team to constantly raise the bar and be proud of the Easy Tiger brand and wear it as a badge of honor.  
The Bakery Client Service Representative (CSR) is the primary point of contact for Easy Tiger Bakery wholesale clients, delivering first class customer service in keeping with the super-premium baked goods we deliver every day. 
 
Accuracy and attention to detail are extremely important, and you must be computer literate. The CSR for the Wholesale Bakery receives and enters all orders, creates the production schedule for bakers, facilitates the packing list, and assists with the route designation for our drivers. The CSR brings a positive attitude for an enjoyable workplace, and conducts themselves in a kind, fun, yet professional manner. This is a rapidly growing operation and we are looking for awesome people that are passionate about hospitality and artisan fare. 
 
REPORTS TO: Client Service Manager 
SALARY / GRADE LEVEL: Hourly/ Non-Exempt 
 
Customer Service: Handles all incoming customer requests & inquiries. Ensures company standards of product quality are met and maintains customer satisfaction. Occasionally run an order to a client in need. 
 
Sales Support: Supports Sales efforts by way of fulfilling customer requests, suggesting new items, & sending samples. 
 
Distribution: Works with Customer Service Manager and lead driver to choose delivery routes and to get the information to the Packers to organize the business. 
 
Bakery Software: Learns and becomes an expert on the bakery software systems. 
 
Communication: Circulation of relevant information to the department. 
 
Food Safety: Assists all managers on compliance measures for health safety, food safety and quality assurance. 
 
Cleanliness: Help keep the office and work areas tidy every day and sterilize work areas before and after shift for safety. 
 
ESSENTIAL REQUIREMENTS: 
 
  • High School Diploma/GED or equivalent combination of education and experience 
  • One (1) year minimum previous experience in a client or customer service position 
  • Food Handlers Certification required 
  • Strong verbal and written communication skills 
  • Excellence client relations skills 
  • High client satisfaction expectations and focus 
  • Resourceful problem-solving skills 
  • Self-motivated and driven 
  • Strong ability to multi-task projects simultaneously 
  • Proficient computer knowledge (Microsoft, Excel & Google Suite) and office skills required 
 
BENEFITS: 
  • Health, Dental and Vision Insurance (for eligible full-time employees) 
  • Discounted employee meals 
  • Friends & family meal discounts 
  • Leadership opportunities & career growth 
Compensation: $15.00 - $17.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





(if you already have a resume on Indeed)

Or apply here.

* required fields

Location*
Resume/Qualifications*

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Form CC-305
OMB Control Number 1250-0005
Expires 5/31/2023


Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.


How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:


Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

i Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

BENEFITS

Growth Opportunities
Easy Tiger is growing, and we are always looking for team members who have a passion for our brand and want to grow with us! More Austin locations are in the works and will need leaders to step up to the plate.
Medical, Dental, and Vison
Easy Tiger offers medical, dental, and vision benefits to all of our full-time managers as well as medical benefits to our full time (30+ hours/week) team members after 60 days of consecutive full-time employment.
Giving Back
We take pride in our commitment to the community, answering the call to feed our neighbors in need with our Community Bread Program.
Perks
Team Members receive a 50% discount on food and merchandise.